At BobbyCOS, your satisfaction is our priority. We stand behind the quality of our products.
30-Day Money-Back Guarantee
We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with
your purchase, we'll make it right.
Eligibility for Returns:
✅
You can return if:
● Product is damaged or defective upon arrival
● Wrong product was delivered
● Product seal is intact (for unopened items)
● You're not satisfied with the product (within 7 days)
❌
We cannot accept returns if:
● The bottle has been opened and used (hygiene reasons)
● More than 30 days have passed since delivery
● Product shows signs of misuse or tampering
● Original packaging is heavily damaged
How to Request a Return:
Step 1: Contact us within 7 days of receiving your order
Email: bobbycos0001@gmail.com
WhatsApp/Facebook Messenger
Step 2: Provide your:
● Order number
● Reason for return
● Photos of the product (if damaged/defective)
Step 3: Our team will review and approve your return request within 24-48 hours
Step 4: Ship the product back to our address (we'll provide details)
Step 5: Refund will be processed within 7-10 business days after receiving the returned item
Refund Method:
● Cash on Delivery Orders: Bank transfer or JazzCash/EasyPaisa
● Online Payment Orders: Refund to original payment method
● Shipping costs are non-refundable except in cases of defective/wrong products
Damaged or Defective Products:
If you receive a damaged or defective product:
● Contact us immediately with photos
● We'll arrange a free replacement or full refund
● No return shipping charges for damaged/defective items
● Replacement will be shipped within 2-3 business days
Exchange Policy:
We currently do not offer exchanges. If you need a different size or product, please return the
original item and place a new order.
Non-Returnable Items:
● Opened bottles (for hygiene and safety reasons)
● Products purchased on special promotions (unless defective)
● Free samples or promotional items
Processing Time:
● Return approval: 24-48 hours
● Refund processing: 7-10 business days after receiving returned item
● Bank transfer refunds: 3-5 additional business days
Important Notes:
Customer is responsible for return shipping costs (except damaged/defective products)
Products must be returned in original condition and packaging
We recommend using trackable shipping for returns
Questions? Contact our support team at bobbycos0001@gmail.com